Privacy Policy

Watertight Boatworks Inc. (“Watertight Boatworks”, “we”, “our”, or “us”) is committed to protecting the privacy and security of your personal information. This Privacy Policy explains how we collect, use, store, and protect personal information when you visit our website, request services, purchase products, or otherwise interact with our business.

By using our website or providing your information to us, you consent to the practices described in this Privacy Policy.

Information We Collect

We may collect personal information that you voluntarily provide, including:

  • Name
  • Company name
  • Email address
  • Telephone number
  • Mailing address
  • Vessel information
  • Service history
  • Project details
  • Billing and payment information
  • Communication preferences

We may also collect information automatically when you visit our website, including:

  • IP address
  • Browser type
  • Device information
  • Website usage data
  • Pages visited
  • Referral sources
  • Cookie and analytics data

How We Use Your Information

We may use your information to:

  • Respond to inquiries and quote requests
  • Provide products and services
  • Schedule appointments and project work
  • Process payments and invoices
  • Communicate regarding ongoing projects
  • Provide customer support
  • Maintain warranty and service records
  • Improve our website and services
  • Send newsletters, promotions, and company updates where consent has been provided
  • Comply with legal obligations

Marketing Communications

With your consent, we may send you:

  • Company news and updates
  • Seasonal maintenance reminders
  • Service promotions and special offers
  • Product announcements
  • Educational boating and maintenance content

You may unsubscribe from marketing communications at any time by; clicking the unsubscribe link in our emails, contacting us directly, or updating your communication preferences.

Withdrawal of consent will not affect communications related to active projects, invoices, warranties, or service obligations.

Contact Forms & Quote Requests

Information submitted through our website forms may be used to:

  • Respond to your inquiry
  • Prepare estimates and quotations
  • Schedule site visits or consultations
  • Provide requested information regarding products or services

Information submitted through website forms may be stored within our business systems for customer service and record-keeping purposes.

Newsletter Sign-Ups

If you subscribe to our newsletter, we may collect:

  • Name
  • Email address
  • Subscription preferences

Newsletter subscribers may opt out at any time using the unsubscribe link provided in all marketing emails.

Cookies & Website Analytics

Our website may use cookies and similar technologies to improve user experience and analyze website performance. Cookies may be used to:

  • Remember website preferences
  • Improve website functionality
  • Measure website traffic
  • Analyze visitor behaviour
  • Support marketing and advertising efforts

You may disable cookies through your browser settings; however, certain website features may not function properly.

Google Analytics

We may use Google Analytics and similar analytics services to understand how visitors interact with our website. Google Analytics may collect information such as:

  • Pages viewed
  • Time spent on the website
  • Device information
  • Geographic region
  • Referral sources

This information is aggregated and does not generally identify individual users.

For more information, please review Google’s privacy practices.

Third-Party Service Providers

We may use trusted third-party service providers to help operate our business and website. These providers may include:

  • QuickBooks Online (accounting and invoicing)
  • Microsoft 365 (email, file storage, and business communications)
  • Mailchimp (email marketing and newsletters)
  • Google Analytics (website analytics)
  • Payment processors
  • Website hosting providers
  • Customer relationship management (CRM) systems

These providers may process personal information only as necessary to provide their services.

Product Orders & Shipping

When purchasing products from Watertight Boatworks, additional information may be collected and shared with shipping carriers, manufacturers, distributors, and freight providers as necessary to fulfill your order. This may include:

  • Name
  • Delivery address
  • Telephone number
  • Email address
  • Product order details

Information is shared only as required to complete the transaction.

Information Security

Watertight Boatworks takes reasonable administrative, technical, and physical safeguards to protect personal information against:

  • Unauthorized access
  • Disclosure
  • Misuse
  • Loss
  • Alteration
  • Destruction

While we take appropriate security measures, no method of electronic transmission or storage can be guaranteed to be completely secure.

Retention of Information

We retain personal information only as long as reasonably necessary to:

  • Provide services
  • Meet legal and regulatory requirements
  • Maintain business records
  • Resolve disputes
  • Enforce agreements

When information is no longer required, it will be securely deleted or anonymized where practical.

Your Privacy Rights

Subject to applicable laws, you may have the right to:

  • Request access to your personal information
  • Request correction of inaccurate information
  • Withdraw consent for marketing communications
  • Request deletion of personal information where appropriate
  • Inquire about how your information is used

Requests may be submitted using the contact information below.

Changes to This Privacy Policy

Watertight Boatworks may update this Privacy Policy from time to time to reflect changes in our business practices, legal requirements, or website functionality. The most current version will always be available on our website.